Delivery Policy

We want your order to reach you safely and as quickly as possible. Please find our delivery information below, including shipping charges, delivery options and what to do if something goes wrong.

Delivery Charges

Delivery charges are calculated at checkout and will depend on the size and weight of your order, your delivery destination and the delivery service selected.

We currently offer the following shipping benefits for qualifying orders:

• Orders under £40 – delivery is calculated at checkout based on the delivery service selected.
• Orders of £40 or more – FREE Standard Delivery. Express Delivery is also available at a discounted rate, calculated at checkout.
• Orders of £60 or more – FREE Express Delivery.

Qualifying order values are calculated based on the value of the products in your basket after any applicable discounts have been applied, unless otherwise stated.

Available delivery services and their estimated delivery times will be displayed at checkout.

Processing & Fulfilment

We aim to fulfil and dispatch all orders within 48 hours of purchase.

Our fulfilment time refers to the time required for us to process, prepare, carefully package and hand your order over to the delivery carrier. Delivery times are separate from our fulfilment time and begin once your order has been dispatched.

Once your order has been dispatched, you will receive a dispatch confirmation and, where available, tracking information so you can follow your delivery.

While we aim to fulfil orders within 48 hours, this is an estimated timeframe rather than a guaranteed dispatch time. During particularly busy periods, including product launches, promotional periods, public holidays and seasonal peaks, fulfilment may take slightly longer.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Need to change your order or delivery address?

If you notice an error in your delivery address after placing your order, please contact us as soon as possible with your order number and the correct details.

As we aim to fulfil orders within 48 hours, orders may enter our fulfilment process shortly after being placed. We will always do our best to accommodate changes, but once an order has been fulfilled or dispatched, we may no longer be able to amend the delivery address or order details.

This also makes the distinction on your checkout clearer: 48 hours to fulfil + the selected delivery service's transit time. So, for example, you wouldn't want customers interpreting “Express Delivery” as meaning they'll necessarily receive the jewellery within 24 hours of placing the order.

Delivery Times

Delivery times shown on our website or at checkout are estimates unless we expressly confirm otherwise.

While we carefully select our delivery services, delays can occasionally occur after dispatch due to circumstances outside our immediate control, such as severe weather, disruption within courier networks or unusually high seasonal demand.

If there is a significant problem with the delivery of your order, please contact us and we will assist you.

Under UK distance-selling rules, unless another delivery period has been agreed with the customer, goods generally need to be delivered without undue delay and within 30 days.

Please Check Your Delivery Address Carefully

It is the customer's responsibility to ensure that the delivery information entered at checkout is complete and accurate.

Please check your house or flat number, street name, postcode and any other relevant delivery information carefully before completing your order.

Need to change your address?

If you notice an error after placing your order, please contact us as soon as possible with your order number and the correct delivery address.

We will do our best to update your details provided your order has not already been processed or dispatched.

Once an order has entered the fulfilment or dispatch process, we cannot guarantee that we will be able to change or redirect the delivery address.

If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange the next steps. Where appropriate, additional postage charges may apply if you ask us to resend the order to a corrected address.

Nothing in this section affects your statutory consumer rights.

Tracking Your Order

Where tracking is available for your selected delivery service, tracking details will be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active, as the carrier may need to scan the parcel into its network.

Safe Places & Delivery Instructions

If you request that a courier leaves your order in a particular safe place or with another person, please ensure that the location or person you nominate is suitable to receive the parcel.

We recommend choosing a secure location, particularly for jewellery orders.

Where no alternative delivery location has been requested or agreed, UK consumer protections generally make the retailer responsible for ensuring the order reaches the customer rather than simply treating handover to the courier as completed delivery.

Missed Deliveries

If nobody is available to receive your order, the delivery carrier may attempt redelivery, leave instructions for collection or provide alternative delivery options, depending on the service being used.

Please follow the instructions provided by the carrier.

If a parcel is returned to us following unsuccessful delivery attempts, please contact us so that we can arrange the appropriate next steps.

Lost or Delayed Orders

If your order appears to be delayed or your tracking information has not updated for an unusual amount of time, please get in touch with us.

We may need to allow the delivery carrier's specified timeframe to pass before a parcel can formally be investigated as lost.

If your parcel is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with your consumer rights.

Damaged Deliveries

We carefully package every order before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible after receiving it. To help us resolve the issue quickly, please include:

• your order number;
• a description of the problem; and
• clear photographs of the item, packaging and, where relevant, the shipping label.

Please retain the item and its packaging until we have advised you of the next steps.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Multiple-Item Orders

Where your order contains multiple products, we may occasionally dispatch items separately. If this happens, you may receive more than one parcel or tracking number.

You will not be charged additional postage where we choose to split an order into multiple shipments.

International Delivery

[Include this section only if you ship internationally.]

International delivery charges are calculated at checkout where international shipping is available.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. [You will need to decide whether these are paid by you or the customer before publishing this wording.]

International delivery times can vary considerably depending on the destination and local customs processing.

Orders Needed for a Specific Date

If you are ordering jewellery for a wedding, birthday, Eid, Christmas, anniversary or another important occasion, we strongly recommend ordering well in advance.

Express Delivery speeds up the delivery service but does not necessarily reduce any order processing or preparation time unless expressly stated.

If you need an order by a particular date, please contact us before ordering and we will let you know whether we reasonably expect to be able to meet your required timeframe.

Contact Us

If you have any questions about your delivery, or need to amend your delivery information, please contact us as soon as possible.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Email: support@shopmukki.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopmukki.com or through the online shop system

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopmukki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopmukki.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopmukki,com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopmukki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Arpmeter@outlook.com.